5 February, 2008 |

New service from Air New Zealand

Company Air New Zealand is going to change radically service of passengers by introduction of innovative service International Airline Concierge Service.
Ed Sims, Group General Manager at Air New Zealand, has declared that the air carrier will employ about 90 employees, whose duties, as special service, will rely in organization of passengers’ trip during and after the flights.
Mr. Sims has also noted, that he did not hear about practice of offering similar services by any other airline of the world and, that the given service will allow Air New Zealand favorably to differ from the competitors.
Mr. Sims speaks that International Airline Concierge Service will be a combination of services of the travel-adviser, the expert in the field of various bonus programs and special offers, and also the expert in particular tourist direction, whose problem will be support of each of our clients.
Problems of the given experts can include, for example, passengers’ support to gangway of the plane, the recommendation to tourists in occasion of preferable excursions, assistance in booking hotels, rounds, transfer, support of passengers in case of flights’ delays owing to non-flying weather, consultation in the field of accumulation and use of bonus miles or assistance in tasting and choice of vines onboard.
New service will be introduced, since April, 2008, first of all, on the international flights from Oakland to Los Angeles, San Francisco, Vancouver and Hong Kong.

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